Terms of service

Ocean2Table offers traceable, environmentally conscious foods from California to homes, chefs, and restaurants throughout the Santa Cruz, Monterey, and Bay areas. To ensure you have the best Ocean2Table experience, please read the following document carefully as it outlines our policies.

About Our Offerings

All the fish, produce, and wild-foraged goods we offer are sourced exclusively from California. Our offerings change weekly as we work with thoughtful and responsible producers to bring you seasonally appropriate local specialties. We perform some of the farming, fishing, and foraging ourselves and source the rest from local partners. We process and package everything at our warehouse in Santa Cruz.

Processing

The majority of the species we offer are available filleted. With some species, we can offer a skin-on/off preference to suit individual preferences. We cannot guarantee that fish with pin bones (Lingcod, Sablefish, Trout, etc.) will have them removed. If you are interested in purchasing whole fish, please email us to see if we can accommodate your request.

Our Principles

All fish we sell has been caught from well-managed fisheries, ensuring the ongoing health and stability of the population. The fishing methods and captains we support reduce unwanted by-catch and limit habitat destruction. All fish we sell is caught within a reasonable distance from the Monterey and San Francisco Bay Areas, reducing carbon emissions and connecting you to your local resources.

Product Availability

Due to the nature of sourcing local fish, produce, and wild-foraged goods, supply issues can occur from time to time. If this happens, we will immediately reach out to affected customers via email and/or phone. Our first priority will be to find substitutions, which must be confirmed by you before we send them. If we are unable to reach you before delivery begins, we will issue a refund or credit for affected items.

Member Protocol & Responsibilities

Home Delivery Orders

As a member of the O2T Community, it is your responsibility to leave out a cooler on the day of delivery. If you leave out an Ocean2Table soft cooler, it will be exchanged for a fresh one with new ice packs upon delivery. We are not responsible for member ice packs left in Ocean2Table coolers.

Orders are delivered between 10 am and 6 pm on the delivery day. While we do our best to accommodate specific delivery time requests, we cannot guarantee a precise time within our delivery window. Delivery ETAs are sent to the email on your account when delivery begins. Please note that this is an estimate and could change due to traffic.

It is extremely helpful if you leave delivery instructions if your address has a gate code, building number, or any unique delivery situation. If we have trouble finding your address, we will reach out to the phone number on your account.

Pick-Up Orders

As a member of the O2T Community, it is your responsibility to pick up your order on your chosen fulfillment day during the designated time frame for your pick up location. All seafood shares are cut/processed on the fulfillment day you selected when ordering. To ensure freshness, please pick up your order on your chosen day.

Customer Service – Please do not interrupt hosts, they are not Ocean2Table Employees. If you’re in need of any kind of assistance, contact us directly. Do not knock on the host’s door to ask any questions regarding your order. We can be reached via email at ocean2table@gmail.com or via telephone call at (831) 295-8403.

Your insulated cooler bag – Each pickup order will be individually packed in a Ocean2Table CSF Cooler and labelled with your name and order number. Please bring a cooler or insulated bag when picking up your order. You are responsible for all seafood after picking it up. Fish needs to stay chilled at or below 40˚F until ready to eat. Ocean2Table is not responsible for products inadequately stored following pickup.

Only take the package(s) with your name on it. All coolers, bags, & boxes are labeled; if there isn’t one there for you, there is a reason why. and we will do our best to connect you with your order. If you have someone pickup for you, please inform them of this policy.

Missing Your Pick Up – Please only pick up your order within the pick up time designated for your pick up location. If you miss your pick up, your package(s) will be donated to an interested party. It is your responsibility to pick up your package, and if you miss your order window, we cannot credit you.

Holiday Changes – We will give you plenty of notice if we need to make any holiday scheduling changes.

Communications

Ocean2Table communicates with our community mainly through email, including information on fish species, mushrooms, and produce availability. We try to respond to all customer inquiries immediately, but please allow up to 24 business hours for a response. Our inbox is monitored Monday through Friday from 6:30 am to 3 pm.

Order Cancellation

To receive a refund or store credit, orders must be canceled at least 24 hours in advance of your delivery or pickup day. We cannot cancel orders for any live products after the order has been placed.