What days of the week can I order?
The online store opens at 1pm on Tuesday and you are able to order until 7am on Friday morning.
When will I receive my order?
San Mateo & Santa Clara counties will receive orders on Thursday & Friday. If you order before 7am on Thursday, you will automatically receive your order on Thursday, unless you request for a Friday delivery. If you order after 7am on Thursday, you will automatically receive your order on Friday.
Santa Cruz & Monterey counties will receive their orders on Friday.
How will I receive my order?
You have two options!
You can receive a home delivery or pick-up your order at our warehouse in Santa Cruz. If you order $100 or more, the shipping fee will be waived. Please leave a cooler with ice out in an area that is easy to locate for our driver.
Or you have the option of coming to our warehouse on Thursday or Friday from 12pm-2pm. We are located at 1305 Fair Ave, the entrance is on McPherson St. There is no order minimum and pick up is free!
How much is the delivery fee?
The delivery fee for an order ranges from $5-$15, depending on your distance from our warehouse. Your delivery fee will be calculated at checkout, once you enter your address. If you spend $100 or more, you will receive free shipping!
Is there an order minimum?
Yes, our order minimum is $25 for deliveries. There is no order minimum for pick-ups.
Can I pick up my order?
Yes! Come to 1305 Fair Ave on Thursday or Friday from 12pm - 2pm.
What time will my order arrive?
Our delivery window is between 10am and 6pm on the day of delivery. You can check the link that you receive on the day of delivery to have an estimated time of arrival.
Which days do we send out email alerts?
We send out emails on Tuesdays, Wednesdays and Thursdays. These emails provide a teaser of a speciality item or of something new we have added to the store.
How can I add to a pre-existing order?
Unfortunately, there is no way that you can do this on your own. You will need to contact us at email@example.com and we will manually add those items to your order. We will then send you an invoice via email where you can pay directly for the items that have been added without paying a second delivery fee or being required to meet the order minimum.
Are all the products that you sell organic?
Yes! We work with local farms who are all practicing sustainable and organic farming (or herding) practices. Some of the farms we work with are small and cannot afford the organic certification, but they are still farming organically.
How do I contact you?
Send us an email at firstname.lastname@example.org.
What is a CSF?
CSF stands for community supported fishery. It is a new business that has spun off of the community supported agriculture model. Availability is determined by what is being harvested during that season and encourages a healthy connection between you and the food you eat. This system creates much tastier meals and better health outcomes for our bodies, our society, and our planet. Here is a link to the Wikipedia page on CSFs. Learn more here.
Is this a subscription service? Do I have to receive an order every week?
No, you don't. You are free to order as you please.
How do I sign up?
Sign up for our weekly Fish Alert at the bottom of our homepage. Expect an email from us on Tuesday letting you know when fresh items hit the store!
What kind of fish will I receive?
Fish is selected based on seasonal availability and the health of local fisheries. Any species that are overfished or endangered will not be provided. Examples of local healthy populations include: Petrale Sole, Sablefish, Dungeness Crab, Pacific Sanddabs, California Halibut, Rockfish, and Spot Prawns. Excluded are all imported and overfished species such as most Tuna and Swordfish. Species of concern such as Local Chinook Salmon will be available infrequently.